Preparing orders
Orders from utasniaga.com are normally prepared within 1 to 3 business days, excluding weekends and public holidays. Packed to protect garments, footwear, and textile items from dirt, moisture, and compression during courier handling.
Courier delivery
Standard courier delivery is used unless another method is stated at checkout. Standard courier shipment is free, and estimated delivery is usually 3 to 5 business days after dispatch.
Product-specific checking
Customers should check the parcel and product soon after delivery, especially for size, fit, colour, hygiene condition, tag condition, and order selection. Keep packaging and the shipping label if a delivery claim is needed.
Delivery estimates
Delivery dates are estimates. Courier workload, public holidays, weather, service disruption, address issues, and other events outside our control may cause delays.
Address responsibility
Customers must provide complete and accurate delivery details. UTAS NIAGA SDN. BHD. is not responsible for failed delivery caused by incorrect or incomplete information supplied at checkout.
Lost or damaged parcel
If the parcel is missing, delayed, or arrives damaged, contact utasniaga@outlook.com with the order number and clear supporting evidence so the courier matter can be checked.